Get in Touch with SYNHOPE
We are here to help! Whether you have questions about our products, need assistance with your order, or want to explore partnership opportunities, our dedicated team is ready to assist you.
Office Hours
Monday to Friday: 9:00 AM - 6:00 PM (GMT+8)
(Please allow 24-48 hours for our team to respond to your email inquiries during business days.)
Direct Support Lines
- Customer Service & Order Help: uschenhao2017@163.com
- Phone Number: +86 13760712077
Our Business Entity & Headquarters
(Important: For returns, please do not send items back without contacting customer service first to receive your RMA instructions.)
Guangzhou Chenhao Trading Co., Ltd.
Room C49, No. 38 Houyuan Road, Rulin Street
Tianhe District, Guangzhou City, Guangdong Province, 510655
China
How do I cancel or modify an order?
Please contact our customer service team at support@synhope-care.com as soon as possible with your Order Number. We can only process cancellations or changes if the order has not yet been dispatched from our fulfillment center.
How can I get an invoice for my purchase?
Simply email us with your Order Number, and our billing team will provide a digital PDF invoice or receipt within 24-48 hours.
I have encountered a problem with my product, what should I do?
We stand by the quality of our oral care products! First, take a short video or photo clearly demonstrating the issue. Second, email the media file along with your Order Number to our support team so we can swiftly process a replacement or warranty claim.